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- Customer Support
Everything we make is produced or engraved to order. We work as efficiently as possible, but lead times vary depending on the item.
Please see our Delivery Information section for full details.
Once ready, all UK orders are sent on a 24-hour delivery service.
If you have a specific deadline, please get in touch after placing your order and we will do our best to accommodate.
UK Orders
We ship using Parcelforce 24-hour delivery for most items. Smaller items, such as loose plaques, are sent via Royal Mail 1st Class.
International Orders
International orders are shipped using DHL, with delivery times varying depending on location.
Dispatch Notifications
Orders placed through our website will receive a tracking link via email or text once dispatched, allowing you to follow your delivery.
Need Help?
If you experience any issues with tracking, or would like an update on your order, please contact us directly and we will be happy to assist.