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Sign In Create an Account Frequently Asked Questions
- Customer Support
How long will my order take?
Please see our Delivery Information section for full details.
Do you offer discounts to Military and Emergency Service personnel?
Yes we offer 10% off all our products to serving and former members of the Army, Navy, Air Force, Cadets, Police, Fire Service, Search and Rescue, Lifeboats and NHS, more details can be found here:
Do you offer bulk discounts?
Yes, we offer a 5% discount will be applied when you order 2 or 3 items and a 10% discount for 4 items or more. The items can be mixed and matched from across our range and can be combined with the military or service discount.
If you are looking to make a bulk order for a special event or occasion we can offer bulk or reduced pricing depending on the order, if you would like to discuss this please get in contact or phone us on 01896 870697 to see how we can help you.
Can I order by phone?
We recommend placing all orders through our website, as this allows you to receive order confirmation, tracking details, and a clear record of your purchase. Many of our products also require personalised engraving or custom details, and ordering online helps ensure all information is recorded accurately.
If you experience any issues while ordering online, please call us during office hours (Mon - Fri 9-5 UK Time) on 01896 870697 (+441896 870697 if you are outside the UK) and a member of our team will assist you.
Is there a minimum order?
We have no minimum order, we are happy to send out a single glass.
What happens if my order is damaged on arrival?
All our products are fragile so unfortunately breakages do happen, should they arrive in a less than perfect condition please let us know as soon as possible. If you can please take photos of the damage, we will then arrange a replacement of the goods and arrange collection of the broken item where possible.
Is leaded crystal safe?
Some of our crystal items may be labelled as “24% lead crystal.” This is completely normal and simply means that lead oxide has been used in the glassmaking process. When crystal is made, the raw materials are melted at extremely high temperatures for many hours. During this process, the lead becomes chemically bonded into the glass, which gives crystal its extra sparkle, weight and clarity. In this solid form, the lead is safely locked inside the material and does not transfer through normal use, handling or display.
Lead crystal has been used for over 350 years and is considered safe for its intended purpose. Small amounts of lead can technically “leach” into liquids, but the levels found are far lower than the amount of lead most people consume daily in a standard diet. Drinks like whisky, wine and gin are very unlikely to be affected at all. Cognac and port are slightly more prone to drawing out trace amounts if left for long periods, which is why storing spirits in a crystal decanter for months or years isn’t recommended.
For everyday use, there is no issue. You can safely enjoy wine, spirits, water and other drinks in crystal glasses and decanters. If you want to prepare a new decanter before its first use, a simple rinse with vinegar can help reduce any trace surface lead.
Not all of our crystal contains lead, but occasionally we receive pieces where the manufacturer specifies it. When this happens, the packaging will clearly state so. Whether leaded or lead-free, all our crystal items are perfectly safe to use.
The website doesn't have what I'm looking for
Our range is extensive but doesn't cover everything. If you are looking for something specific which isn't on our website we may still be able to help.
As the manufacturer of our statues we can customise and even sculpt a completely new piece if needed (please note this requires a minimum initial order of 50).